Quiz

300+ companies

Early Stage: The Starting Point

As CMO, you’ve taken the first steps in transformation. Right now, your channels and data are still siloed, which makes it harder to deliver consistent experiences or move fast. The opportunity for you? To lead the shift — modernize the marketing engine and set the pace for growth.

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100%

Your Efficiency Score

Report and Analysis

Omnichannel

Customers see online and offline as two separate experiences.

Campaign Speed

Launches take weeks or months, limiting agility.

Customer Data

Scattered in silos, not unified.

ROI Tracking

Very basic, campaign-level only.

Personalization

Minimal, one-size-fits-all.

The Road Ahead

Every improvement you make here directly impacts how fast and effectively your brand connects with customers.

Create a single view of customer data.

Consolidate tools to reduce inefficiency.

Shorten campaign timelines from weeks to days.

Introduce basic personalization to start connecting with customers.

Predictable Outcomes

Build a unified marketing foundation that removes silos between online and offline channels.

Improve campaign launch efficiency, reducing rollout time by up to 40%.

Strengthen customer data consistency to unlock accurate insights across all teams.

Set the stage for long-term omnichannel growth and a measurable uplift in engagement.

76%

76% of customers expect consistent experiences across online and offline channels. (Salesforce, State of the Connected Customer)

2.5x

Companies that unify their marketing and sales data see 2.5× higher customer retention. (Gartner, 2024)

30–40%

Streamlined campaign operations can reduce go-to-market time by 30–40%. (McKinsey, Global Retail Benchmark)

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300+ companies

Early Stage: The Starting Point

As CTO, you’re at the beginning of retail transformation. Systems are disconnected, upgrades take months, and reporting is delayed. The opportunity for you? To simplify the stack, connect systems, and build a foundation for faster decision-making.

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100%

Your Efficiency Score

Report and Analysis

Systems

Fragmented across POS, ERP, CRM, and eCommerce.

Deployment

New rollouts take 60+ days to execute.

Infrastructure

Heavy reliance on legacy servers, limiting scalability.

Reporting

Mostly manual, lacks real-time visibility.

Security

Reactive rather than proactive monitoring.

The Road Ahead

You’ve identified the gaps — now it’s time to modernize. The focus should be on creating a unified, cloud-enabled architecture that reduces delays, connects systems, and enables faster decision-making across teams.

Integrate core systems to enable smoother data flow.

Migrate critical workloads to cloud infrastructure.

Automate routine reporting to improve visibility.

Establish baseline IT security and monitoring frameworks.

Predictable Outcomes

Reduce system downtime and maintenance costs by up to 30%.

Improve rollout speed from 60+ days to less than 30 days.

Increase reporting accuracy and availability with automated data syncs.

Build a scalable foundation ready for omnichannel growth.

35%

Retailers using integrated cloud systems see 35% faster IT delivery cycles. (Gartner, 2024)

40-50%

Automation can reduce manual reporting time by 40–50%. (IDC Retail Tech Report, 2024)

Legacy modernization improves cross-system data accuracy by 3×. (McKinsey, 2023)

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300+ companies

Early Stage: The Starting Point

As CIO, you’re still in the early phase of retail transformation. Data is fragmented, compliance is reactive, and reporting is slow. The opportunity for you? To unify data, strengthen governance, and build confidence in insights.

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100%

Your Efficiency Score

Report and Analysis

Data

Inconsistent and duplicated across multiple sources.

Compliance

Annual or ad hoc checks, mostly manual.

Reporting

Delayed, often weekly or slower.

Integration

Departments work in silos with limited cross-system flow.

Governance

Minimal data ownership or access control policies.

The Road Ahead

You’ve identified the core challenge — disconnected data and slow reporting. The next step is to lay the foundation for unified information flow and stronger compliance, turning IT from a back-office function into a trusted business enabler.

Begin centralizing all key data into a single source of truth.

Establish quarterly compliance checks and audit trails.

Enable leadership with faster access to core reports.

Define clear governance roles and data quality standards.

Predictable Outcomes

Improve data accuracy by up to 40% through centralization.

Reduce reporting time from weeks to days with automated dashboards.

Strengthen compliance readiness for faster audits and reduced risk.

Build leadership confidence through consistent, reliable insights.

67%

67% of CIOs say fragmented data slows decision-making. (Gartner, 2024)

50%

Automated data reporting reduces human error by up to 50%. (IDC Data Governance Study, 2023)

2.3x

Retailers with unified data see 2.3× faster response to market changes. (McKinsey, 2024)

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300+ companies

Early Stage: The Starting Point

As CPO, procurement is still manual and slow. Approvals take too long, suppliers aren’t reviewed regularly, and spend visibility is low. The opportunity? To digitize processes and bring spend under management.

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100%

Your Efficiency Score

Report and Analysis

Approvals

Take over a week with heavy manual intervention.

POs

Created and approved manually, often delayed.

Suppliers

Large and fragmented vendor base with no evaluation system.

Spend

Low visibility and no real-time tracking.

Compliance

Minimal policy adherence or documentation tracking.

The Road Ahead

You’ve identified the challenges — manual workflows, slow approvals, and limited visibility. The next step is to digitize procurement, bringing speed, accuracy, and control to your spend and supplier management.

Automate approval and PO workflows to reduce delays.

Digitize supplier records and begin basic performance reviews.

Launch spend dashboards to improve visibility.

Establish procurement compliance and audit checkpoints.

Predictable Outcomes

Cut approval and PO timelines by up to 60%.

Gain visibility over 50–60% of total spend.

Reduce manual effort by 40% through automation.

Establish baseline supplier performance tracking.

45%

Manual procurement processes increase cycle time by 45%. (Deloitte Procurement Survey, 2024)

37%

Companies with digital workflows report 37% faster approval cycles. (CIPS Digital Procurement Report, 2023)

50%

Automating POs and approvals reduces errors by up to 50%. (Gartner Supply Chain Outlook, 2024)

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300+ companies

Developing Stage: Building the Base

You’re already making progress as a marketing leader. Some systems are connected and early wins are visible, but customer experience still feels uneven and ROI isn’t always clear. This is the moment to push harder — move your brand from reacting to truly shaping customer journeys.

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Your Efficiency Score

Report and Analysis

Omnichannel

Some link between online and offline, but still patchy.

Campaign Speed

Campaigns launch in 2–4 weeks — faster, but not competitive.

Customer Data

Centralization has begun, but still incomplete.

ROI Tracking

Some segment-level insights, but not detailed.

Personalization

Campaigns tailored to groups, not individuals.

The Road Ahead

As your marketing systems mature, the next phase is about connection and speed. You’ve built a base — now it’s time to unify channels, act faster, and let data drive every customer touchpoint.

Strengthen data integration across all systems.

Speed up campaign rollouts to under a week.

Invest in customer segmentation and deeper analytics.

Expand personalization beyond broad categories.

Predictable Outcomes

Reduce campaign launch times by up to 50% through tighter collaboration and automation.

Achieve 360° visibility into customers by linking marketing, sales, and store data.

Improve conversion rates by 20–25% with deeper segmentation and targeting.

Build a data-driven marketing engine ready to scale across channels and markets.

35%

Retail brands using connected marketing tools see 35% faster campaign delivery. (Adobe Digital Trends, 2024)

68%

68% of marketers report higher ROI when campaigns are built on unified data. (HubSpot State of Marketing, 2024)

23%

Businesses with connected customer journeys experience 23% stronger brand loyalty. (Deloitte Retail Insights, 2023)

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300+ companies

Developing Stage: Building the Base

You’re making progress as a technology leader. Some integrations exist, cloud adoption has started, but agility is still lacking. This is your moment to accelerate modernization and prepare the infrastructure for growth.

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Your Efficiency Score

Report and Analysis

Systems

Partially connected; data silos still exist.

Deployment

Updates take 2–4 weeks per release.

Infrastructure

Cloud presence growing, but scalability inconsistent.

Reporting

Automation introduced, but not standardized.

Security

Basic controls exist, but no continuous compliance.

The Road Ahead

Your infrastructure is evolving — integrations are happening, but speed and scalability still limit growth. The next step is to unify data flow across systems and bring agility into deployment and monitoring.

Expand integrations to unify data across all departments.

Adopt CI/CD pipelines for faster and safer rollouts.

Introduce proactive performance monitoring.

Implement continuous compliance frameworks.

Predictable Outcomes

Shorten deployment timelines by up to 60% through CI/CD automation.

Boost data visibility and reliability across departments.

Improve response time to business needs by up to 40%.

Create a connected ecosystem that supports real-time retail operations.

55%

Retail companies adopting CI/CD pipelines cut release cycles by 55%. (Forrester, 2024)

62%

62% of digital leaders cite cross-platform integration as key to agility. (Deloitte Tech Trends, 2024)

70%

Automated infrastructure reduces unplanned downtime by up to 70%. (IBM Cloud Benchmark, 2023)

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300+ companies

Developing Stage: Building the Base

You’ve made progress as an IT leader. Some integrations are in place, compliance is more regular, but insight delivery is uneven. This is the time to expand visibility and reduce reliance on legacy systems.

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Your Efficiency Score

Report and Analysis

Data

Partially centralized, but inconsistencies remain.

Compliance

Semi-regular (every 6 months) with manual reviews.

Reporting

Faster, but limited real-time visibility.

Integration

Some departments connected, others lagging.

Tools

Legacy systems coexist with newer platforms, creating inefficiency.

The Road Ahead

Your IT systems are evolving — you’ve made visible progress, but visibility and speed still limit value delivery. The goal now is to expand integration, modernize infrastructure, and strengthen governance across teams.

Push for full organization-wide data governance.

Replace legacy tools with cloud or API-driven systems.

Standardize dashboards for real-time visibility.

Automate recurring compliance checks and notifications.

Predictable Outcomes

Increase data reliability to above 90% accuracy.

Enable near real-time business dashboards for leadership visibility.

Improve IT efficiency by up to 30% through modern system upgrades.

Achieve proactive compliance management with automated monitoring.

71%

71% of CIOs prioritize replacing legacy systems by 2025. (Deloitte CIO Outlook, 2024)

25-30%

Real-time reporting drives 25–30% higher operational efficiency. (Forrester, 2023)

60%

Companies with mature compliance automation reduce audit prep time by 60%. (PwC Risk Insights, 2024)

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300+ companies

Developing Stage: Building the Base

You’re making progress as a procurement leader. Some workflows are digital, spend tracking is partial, but efficiency and visibility remain limited. This is your moment to streamline processes and consolidate suppliers.

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Your Efficiency Score

Report and Analysis

Approvals

Now completed in 3–7 days through partial automation.

POs

Digital for selected categories or departments.

Suppliers

Some consolidation, but duplication still exists.

Spend

40–60% under management, limited analytics.

Compliance

Basic procurement policy implemented, not enforced consistently.

The Road Ahead

You’ve made good progress — partial digitization and spend visibility are setting the stage for scale. Now it’s time to connect every process, consolidate suppliers, and enforce data-led procurement discipline.

Extend digital workflows to cover all procurement categories.

Conduct quarterly supplier performance assessments.

Expand spend management to 80% coverage with tracking.

Strengthen compliance through role-based controls and audit logs.

Predictable Outcomes

Improve spend visibility to 70–80% across all categories.

Reduce procurement cycle time by up to 50%.

Increase supplier performance with consistent quarterly reviews.

Strengthen control and compliance through centralized systems.

30%

Organizations with digital procurement visibility cut maverick spend by 25–30%. (ProcureCon Benchmark, 2023)

38%

Supplier performance tracking improves contract compliance by 38%. (Ardent Partners, 2024)

42%

Connected procurement tools boost process efficiency by 42%. (IBM Procurement Trends, 2024)

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300+ companies

Advanced Stage: Strong Foundations

You’ve built solid ground. Under your leadership, campaigns are faster, journeys are more connected, and decisions are increasingly data-driven. The next challenge is closing the remaining gaps — so you can deliver a retail experience that feels seamless and customer-first, end to end.

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Your Efficiency Score

Report and Analysis

Omnichannel

Customer journeys are mostly connected, with some gaps.

Campaign Speed

Campaigns launch within 5–10 days, giving agility.

Customer Data

Mostly centralized, enabling good insights.

ROI Tracking

Clear by segments and channels, but not yet customer-level.

Personalization

Fairly strong, but not fully real-time.

The Road Ahead

You’re already ahead of the curve — now it’s about refinement. With solid foundations in place, focus on real-time insights and predictive actions that make every customer interaction smarter and more meaningful.

Eliminate the final silos between online and offline journeys.

Move toward real-time decision-making and reporting.

Upgrade personalization to be individual and dynamic.

Start measuring ROI at the customer level.

Predictable Outcomes

Achieve real-time visibility into campaign performance across every channel.

Increase marketing ROI by 25–35% through data-backed decision-making.

Deliver personalized experiences that drive higher engagement and repeat purchases.

Establish an agile marketing framework that adapts instantly to market shifts.

Real-time data-driven marketers are 3× more likely to outperform revenue goals. (Forrester, 2024)

45%

Personalized campaigns can lift customer engagement by up to 45%. (Epsilon, 2023)

Brands that act on insights within 48 hours see 2× faster conversion growth. (McKinsey Retail Analytics Report, 2024)

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300+ companies

Advanced Stage: Strong Foundations

You’ve built a solid backbone. Systems are integrated, deployment is faster, and reporting is accessible. The next challenge is to move from stability to speed — enabling real-time data and instant scalability.

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Your Efficiency Score

Report and Analysis

Systems

Mostly integrated with minimal gaps.

Deployment

Features released in 10–20 days.

Infrastructure

Cloud-enabled, moderately automated.

Reporting

Consistent and reliable, but not real-time.

Monitoring

Lacks predictive alerts and early warnings.

The Road Ahead

You’ve built a strong, reliable tech backbone — now it’s time to make it faster and smarter. Focus on real-time data flow, automation, and predictive monitoring to transform IT from a support function into a growth accelerator.

Enable real-time synchronization across systems.

Automate deployment pipelines to achieve weekly release cycles.

Introduce predictive system monitoring and alerts.

Expand cloud automation for resource optimization.

Predictable Outcomes

Achieve real-time data updates across all systems and channels.

Reduce release cycles from 10–20 days to under a week.

Boost operational efficiency by up to 35% through deeper automation.

Strengthen resilience and uptime to reach near-zero downtime operations.

200x

Companies with automated CI/CD pipelines deploy 200× more frequently. (DORA Accelerate Report, 2024)

42%

Real-time data sharing improves decision-making accuracy by 42%. (IDC Retail Intelligence, 2024)

30-40%

IT automation can lower system maintenance costs by 30–40%. (Gartner, 2023)

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300+ companies

Advanced Stage: Strong Foundations

You’ve built strong foundations. Data is mostly accurate, compliance is in place, and reporting is timely. Now it’s about being proactive — delivering predictive insights and enabling real-time decisions.

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Your Efficiency Score

Report and Analysis

Data

Clean and reliable across departments.

Compliance

Quarterly reviews are well-established.

Reporting

Daily dashboards provide timely insights.

Integration

Broad data sharing with only minor gaps.

Analytics

Lacks predictive capabilities for future planning.

The Road Ahead

You’re operating with a strong data and governance structure. The next frontier is insight-driven leadership — using predictive analytics and automation to make IT a forward-looking driver of business strategy.

Add predictive analytics to planning and forecasting.

Introduce real-time compliance and anomaly alerts.

Automate cross-platform data synchronization.

Establish a company-wide data literacy and usage program.

Predictable Outcomes

Deliver predictive reports that guide faster business decisions.

Improve cross-department alignment through shared dashboards.

Reduce compliance risk to near zero with automated tracking.

Enable leadership to act on insights within hours, not days.

Predictive analytics adoption increases decision speed by 5×. (IBM Data & AI Study, 2023)

68%

Automated compliance systems cut risk-related costs by up to 40%. (KPMG Governance Report, 2024)

23x

Data-driven companies are 23× more likely to outperform in new market opportunities. (McKinsey, 2024)

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300+ companies

Advanced Stage: Strong Foundations

You’ve built strong procurement foundations. Approvals are fast, suppliers are managed, and spend reporting is clear. The next challenge is turning procurement into a driver of savings and strategy.

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Your Efficiency Score

Report and Analysis

Approvals

2–4 days with automated routing and reminders.

POs

Mostly automated with clear audit trails.

Suppliers

Regular reviews done, but strategic alignment still limited.

Spend

61–80% under management with periodic insights.

Analytics

Reporting established, but lacks predictive or prescriptive analysis.

The Road Ahead

Embed analytics into procurement forecasting and budgeting.

Deepen supplier partnerships for co-innovation opportunities.

Implement predictive demand-based sourcing models.

Introduce automated alerts for anomalies in spend or delivery.

Predictable Outcomes

Reduce procurement costs by 10–15% through predictive sourcing.

Improve supplier reliability with performance-linked contracts.

Increase on-time order fulfillment by 25–30%.

Position procurement as a proactive business function, not reactive.

15%

Predictive analytics in procurement can lower costs by up to 15%. (McKinsey, 2024)

26%

Collaborative supplier relationships lead to 26% higher fulfillment accuracy. (Deloitte Supply Chain Report, 2023)

19%

Data-driven procurement teams deliver 19% higher cost savings year-over-year. (Accenture Operations Pulse, 2024)

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300+ companies

Leading Stage: Setting the Pace

You’re setting the benchmark many CMOs aim for. Customers see a joined-up experience, your teams move quickly, and decisions are backed by insight. Your role now? Keep your brand ahead of the curve — and use this strength to define what great retail transformation looks like in your market.

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Your Efficiency Score

Report and Analysis

Omnichannel

Fully seamless experience across online and offline.

Campaign Speed

Campaigns go live in days, sometimes same-day.

Customer Data

Unified 360° customer view across all teams.

ROI Tracking

Granular, real-time, down to individual customers.

Personalization

Highly relevant, predictive, and consistent everywhere.

The Road Ahead

You’ve built a marketing organization that sets the standard. The next chapter isn’t about catching up — it’s about staying ahead. Focus on predictive intelligence, creative innovation, and experience leadership that continues to inspire loyalty and growth.

Keep innovating to stay ahead of competitors.

Use predictive insights to anticipate customer needs.

Share best practices across the business to embed transformation.

Position marketing as a driver of retail growth, not just a function.

Predictable Outcomes

Lead market benchmarks with 360° customer insights that power every decision.

Achieve up to 40% higher customer lifetime value through predictive personalization.

Build an agile marketing engine that responds to real-time trends instantly.

Establish your brand as an omnichannel leader across the Middle East retail market.

23×

Data-led organizations are 23× more likely to acquire new customers. (McKinsey, 2024)

15–20%

Predictive analytics adoption can boost marketing ROI by 15–20%. (Deloitte CMO Survey, 2024)

72%

72% of high-performing marketers say their teams act on data insights in real time. (Salesforce, State of Marketing, 2024)

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300+ companies

Leading Stage: Setting the Pace

You’re setting the pace. Systems are unified, downtime is minimal, and your tech stack enables the business to move quickly. Your role now? Keep driving innovation and resilience so the company stays ahead of market change.

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100%

Your Efficiency Score

Report and Analysis

Systems

Fully integrated across all functions and geographies.

Deployment

Continuous delivery with same-week rollouts.

Infrastructure

Fully automated and self-scaling.

Reporting

Real-time dashboards accessible organization-wide.

Security

Predictive and continuous, with AI-driven monitoring.

The Road Ahead

You’re leading the curve. With unified systems and real-time infrastructure in place, the focus shifts to innovation — using data, AI, and predictive tools to deliver business agility and sustained competitive advantage.

Expand predictive capabilities across infrastructure and applications.

Optimize automation for cost efficiency and sustainability.

Adopt AI-driven observability to pre-empt performance issues.

Use data-driven insights to drive innovation across the business.

Predictable Outcomes

Achieve 99.9% uptime and full operational continuity.

Use predictive analytics to prevent outages and optimize resources.

Cut infrastructure costs by up to 25% through smart scaling and automation.

Empower cross-functional teams with instant data access and insights.

70%

Predictive infrastructure monitoring can reduce downtime by 70%. (Accenture Tech Vision, 2024)

Cloud-native enterprises experience 2× faster innovation cycles. (McKinsey, 2024)

Organizations with real-time visibility into IT systems are 3× more likely to exceed business goals. (Forrester, 2023)

A plethora of insights,all in one place

From strategy to execution. All the big ideas, practical guides & fresh perspectives that’ll help you scale with confidence

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Comprehensive guides that break down the shifts in business and technology, Helping you lead with clarity.

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300+ companies

Leading Stage: Setting the Pace

You’re ahead of the curve. Systems are unified, compliance is continuous, and data powers decision-making. Under your leadership, IT doesn’t just support operations — it drives transformation.

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100%

Your Efficiency Score

Report and Analysis

Data

Fully unified and accessible in real time.

Compliance

Continuous and automated across regions.

Reporting

Self-serve dashboards across all departments.

Integration

Seamless interoperability across systems and partners.

Analytics

Predictive and prescriptive intelligence already in use.

The Road Ahead

You’ve built a real-time, insight-driven IT ecosystem that leads transformation. The next step is to scale this capability — using scenario planning, forecasting, and continuous innovation to future-proof your retail organization.

Use predictive data for scenario planning and forecasting.

Embed IT as a co-strategic partner in every business function.

Scale data governance frameworks across new markets.

Create innovation playbooks based on insight-driven performance.

Predictable Outcomes

Enable predictive, self-service analytics for all departments.

Increase strategic decision-making speed by up to 50%.

Maintain continuous compliance with minimal manual effort.

Position IT as a central pillar of innovation and business growth.

79%

79% of top-performing CIOs use predictive modeling to plan business strategy. (Gartner CIO Survey, 2024)

33%

Real-time data access improves decision quality by 33%. (Forrester Data Insights, 2023)

35%

Businesses with mature IT governance achieve 35% higher ROI on digital transformation. (Deloitte Tech Trends, 2024)

A plethora of insights,all in one place

From strategy to execution. All the big ideas, practical guides & fresh perspectives that’ll help you scale with confidence

Ebooks

Comprehensive guides that break down the shifts in business and technology, Helping you lead with clarity.

Explore Ebooks

Office Hours

Your direct line to our experts. Practical advice for scaling, right when you need it.

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Reports

Data-backed perspectives on where industries are headed, giving you the foresight to make bolder moves.

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A quick catch-up with ideas, wins, and tips worth stealing, straight to your inbox every week.

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Podcasts

Conversations where you get to know everything from the ones who know it best.

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300+ companies

Leading Stage: Setting the Pace

You’re setting the standard. Procurement is digital-first, suppliers are strategic partners, and spend visibility is complete. Your role now? To turn procurement into a growth enabler, not just a cost center.

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100%

Your Efficiency Score

Report and Analysis

Approvals

Same-day or next-day cycle through full automation.

POs

Seamlessly generated and approved across all systems.

Suppliers

Consolidated and strategically segmented for collaboration.

Spend

Over 80% under real-time management with category insights.

Innovation

Procurement drives cross-functional innovation and cost leadership.

The Road Ahead

You’re leading by example. Procurement in your organization is intelligent, automated, and strategic. The focus now is scaling innovation, deepening supplier partnerships, and influencing enterprise-wide growth through smarter sourcing.

Use predictive procurement data to drive enterprise sourcing strategies.

Collaborate with suppliers for joint R&D and innovation programs.

Scale automation for dynamic, real-time decision-making.

Use procurement intelligence to influence business expansion and growth.

Predictable Outcomes

Achieve end-to-end visibility and predictive control over 90%+ of spend.

Reduce supplier risk exposure by up to 40%.

Generate 2–3× higher strategic value from supplier collaborations.

Establish procurement as a growth enabler for the entire business.

55%

High-performing CPOs influence 55% more strategic decisions at board level. (Harvard Business Review, 2024)

2.5x

AI-led procurement delivers 2.5× higher ROI on sourcing initiatives. (Deloitte Digital Procurement Insights, 2023)

35%

Mature digital procurement functions achieve 35% faster cost optimization cycles. (KPMG Procurement Future Report, 2024)

A plethora of insights,all in one place

From strategy to execution. All the big ideas, practical guides & fresh perspectives that’ll help you scale with confidence

Ebooks

Comprehensive guides that break down the shifts in business and technology, Helping you lead with clarity.

Explore Ebooks

Office Hours

Your direct line to our experts. Practical advice for scaling, right when you need it.

Explore Office hours

Reports

Data-backed perspectives on where industries are headed, giving you the foresight to make bolder moves.

Explore Reports

A quick catch-up with ideas, wins, and tips worth stealing, straight to your inbox every week.

Explore Newsletter

Podcasts

Conversations where you get to know everything from the ones who know it best.

Explore podcasts

Check your current Retail Transformation stage

Choose Your Role

If a shopper browses online and then shops in person, how connected is the experience?

How well are your online and offline systems (POS, e-commerce, inventory) connected?

How long does it take to generate a consolidated performance report (sales, inventory, customers)?

How many days does it take, on average, to approve a purchase request?

How connected are your online and in-store promotions?

How many days does it usually take to roll out a new feature or update across systems?

How many different data sources does your company pull from for decision-making?

How long does it take to issue a purchase order after approvals?

How personalized are the product suggestions you show customers?

How long does it take to prepare and share a consolidated sales or inventory report?

How confident are you in the accuracy of your company’s data?

How automated are your procurement workflows today (RFQs, approvals, POs)?

How relevant do your campaigns feel to customers?

How many different data sources do you currently use for decision-making?

How often do you run compliance or data security checks?

How often do you evaluate supplier performance?

How confident are you that your marketing spend drives results?

How often do you run system security or compliance checks?

How quickly can you respond to a data breach or system incident?

How consolidated is your supplier base?

How detailed is your ROI tracking?

What’s your average downtime in a year across key systems?

What percentage of your sensitive customer or payment data is encrypted and secured?

How long does it take to produce a consolidated spend report?

How automated is your campaign management?

How fast can your tech team scale infrastructure (servers, cloud, storage) during peak demand?

What share of your IT budget goes into maintaining legacy systems?

How many procurement tools or systems are in use today?

Where is your customer data stored today?

What percentage of your core systems still run on legacy/on-premise setups?

How fast can your leadership team get answers to data questions (e.g., “sales by region”)?

How digital is your contract management process?

How many different tools does your marketing team rely on today?

How much of your retail infrastructure is cloud-based today?

How many external vendors or service providers do you rely on for IT operations?

How much of your procurement cycle time is saved through automation?

How often do customer insights directly shape your campaigns?

How long would it take your systems to recover from a major outage?

How often do you review vendor performance and contracts?

What percentage of procurement decisions are based on data and analytics (vs. gut feel)?

Early Stage: The Starting Point

Report and Analysis

Omnichannel

Campaign Speed

Customer Data

ROI Tracking

Personalization

The Road Ahead

Predictable Outcomes

A plethora of insights,all in one place

Ebooks

Office Hours

Reports

Newsletter

Podcasts

Early Stage: The Starting Point

Report and Analysis

Systems

Deployment

Infrastructure

Reporting

Security

The Road Ahead

Predictable Outcomes

A plethora of insights,all in one place

Ebooks

Office Hours

Reports

Newsletter

Podcasts

Early Stage: The Starting Point

Report and Analysis

Data

Compliance

Reporting

Integration

Governance

The Road Ahead