In this conversation, the leadership team at Momentum91 discusses the concept of service blueprints and their importance in business strategy. They explore the differences between service design and service blueprints, the process of creating a service blueprint, and how to measure the return on investment (ROI) from these blueprints. The discussion also covers how businesses can start small with service design implementation and the balance between focusing on customer and employee experiences. Finally, they touch on the use of templates in service design while emphasizing the need for customization based on specific business needs.
In this conversation, Yash Shah and his co-founders discuss the concept of Phy-gital experiences, which blend physical and digital interactions in business. They explore the importance of creating a seamless customer experience, the challenges businesses face in transitioning from physical to digital, and the role of AI in enhancing these experiences. The discussion includes practical examples from various industries and emphasizes the urgency for businesses to adapt to digital transformation.
In this conversation, Yash Shah, Jay, and Koushik discuss the critical need for traditional businesses to adopt technology initiatives to remain competitive. They explore the challenges of resistance to change, the importance of leadership support, and the strategies for successful digital transformation. The discussion includes insights on how to effectively implement technology in traditional settings, the role of consultants, and real-world examples of successful transformations, such as Asian Paints and Zara.
In this conversation, Yash Shah and his co-founders discuss the concept of service design and its importance for businesses. They explore what service design entails, how it can enhance customer experience, and the metrics that can be used to evaluate its effectiveness. The discussion also touches on the role of consultants in implementing service design and the common roadblocks businesses face in this process. Overall, the conversation emphasizes the need for a holistic approach to service design to drive innovation and improve organizational efficiency.
In this conversation, Yash Shah and his co-founders discuss the transformative role of AI agents in SaaS firms. They explore the differences between traditional AI and AI agents, the implementation of AI agents in SaaS products, their advantages, and the impact on employment. The discussion also highlights various industries that can benefit from AI agents and concludes with reflections on the future of AI agents and their collaboration with humans.
In this conversation, Yash, Jay, and Koushik discuss the intricacies of launching a SaaS product from scratch. They explore the importance of market validation, the role of MVPs, and the necessity of building a community alongside product development. The discussion also covers strategies for gaining initial traction, essential metrics for early-stage products, effective use of launch platforms, and the benefits of building in public. The conversation concludes with insights on the first 100 days post-launch, emphasizing the need for continuous feedback and adaptation.
M91 helps these Ambitious Firms Build Mission-Aligned Tech Teams.
