Here are some values that should guide us.

• Customer Obsession: We start with the customer and work backwards. We work vigorously to earn and keep customer trust; pay attention to competitors, but keep obsessing over customers.
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• Ownership: We think like an owner - long term and don't sacrifice long-term value for short-term results. We act on behalf of the entire company, not just for our own team; also, we never say "that's not my job".
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• Invent & Simplify: We expect and require innovation and invention from our team and always find ways to simplify; we stay externally aware, always look for new ideas from everywhere, and are not limited by "not invented here".
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• Learn & Be Curious: We are never done learning and we always seek to improve. We are curious about new possibilities and act to explore them.
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• Better Standards: You have relentlessly high standards and hence we are continually raising the bar and driving our team to deliver high quality products, services and solutions.
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• Bias for Action: Speed matters in a business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.
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• Frugality: We accomplish more with less. Our constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense.
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• Dive Deep: We operate at all levels, stay connected to the details, audit frequently and be skeptical when metrics and anecdote differ. No task is beneath us.
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• Earn Trust: We listen attentively, speak candidly and treat others respectfully. We are vocally self-critical, even when doing so is awkward or embarrassing. We benchmark our teams against the best.
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• Have a Spine: We respectfully challenge decisions when we disagree; even when doing so is uncomfortable or exhausting. We have conviction and we do not compromise for the sake of social cohesion.
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• Deliver Results: We focus on the key inputs for your business and deliver with the right quality and in a timely fashion.
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• Think Big: We believe thinking small is a self-fulfilling prophecy. We create and communicate a bold direction that inspires results. We look around corners to find ways to serve better.