Momentum91 team created a wonderful design for the new portal. The makeover has enhanced our product...

Bhavesh Patel

Founder, Brands.live

Momentum91 is a reliable vendor, they have a very collaborative nature of work, I highly recommend them...

Siddharth Bhandari

Founder, LoanBook

The team at M91 is wonderful, they understand, they pay attention. I would definitely recommend Momentum91...

Yusuf Musa

Founder, Clnto

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Episode 32

Powering SaaS Sales with AI

Jay Patel

Co-founder, Momentum91

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Episode 28

February 15, 2025

Measuring ROI of Digital Transformation

In this session, the leadership team at Momentum91 discusses the importance of measuring the ROI of digital transformation initiatives. They explore various factors beyond cost savings that should be considered, such as data reconciliation and customer experience. The conversation also highlights common business silos and the challenges of calculating ROI, particularly when deciding between in-house and outsourced digital transformation efforts. This conversation delves into the complexities of measuring ROI in digital transformation initiatives. It emphasizes the importance of understanding the process, the role of partners, and the need for ongoing transformation rather than viewing it as a one-time event. The discussion also highlights common pitfalls in ROI calculations and the significance of emotional factors in customer interactions during transformation efforts.

Yash Shah

Co-founder, Momentum91

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Episode 27

January 10, 2025

Services Design Blueprints 101

In this conversation, the leadership team at Momentum91 discusses the concept of service blueprints and their importance in business strategy. They explore the differences between service design and service blueprints, the process of creating a service blueprint, and how to measure the return on investment (ROI) from these blueprints. The discussion also covers how businesses can start small with service design implementation and the balance between focusing on customer and employee experiences. Finally, they touch on the use of templates in service design while emphasizing the need for customization based on specific business needs.

Koushikram Tamilselvan

Co-founder, Momentum91

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Episode 26

January 3, 2025

What are Phy-gital Experiences?

In this conversation, Yash Shah and his co-founders discuss the concept of Phy-gital experiences, which blend physical and digital interactions in business. They explore the importance of creating a seamless customer experience, the challenges businesses face in transitioning from physical to digital, and the role of AI in enhancing these experiences. The discussion includes practical examples from various industries and emphasizes the urgency for businesses to adapt to digital transformation.

Yash Shah

Co-founder, Momentum91

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Episode 25

December 25, 2024

Bringing Tech to your Traditional Business

In this conversation, Yash Shah, Jay, and Koushik discuss the critical need for traditional businesses to adopt technology initiatives to remain competitive. They explore the challenges of resistance to change, the importance of leadership support, and the strategies for successful digital transformation. The discussion includes insights on how to effectively implement technology in traditional settings, the role of consultants, and real-world examples of successful transformations, such as Asian Paints and Zara.

Jay Patel

Co-founder, Momentum91

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